At 8TH SIN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website, submit a form, or make a purchase from our store.
What personal information do we collect?
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the website.
Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment-related information, email address, and phone number. We refer to this information as "Order Information". Payment details are processed through our payment service providers.
When you submit a form on our website, including promotional popups or discount registration forms, we may collect information such as your name, phone number, and marketing communication preferences. We refer to this information as "Form Information".
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing payments, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use Form Information to provide requested offers or discount codes, manage customer information, and maintain marketing communication preferences. Where you have provided the required consent, we may also use this information to send promotional communications through WhatsApp.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
WhatsApp Marketing and Consent
8TH SIN may offer customers the option to subscribe to WhatsApp marketing communications through forms available on our website.
If you choose to opt in to WhatsApp marketing, we may use your phone number to send promotional messages, including new product launches, exclusive drops, special offers, discounts, and other updates related to our products.
WhatsApp marketing communications are sent only to customers who have provided the required consent. Providing your phone number or submitting a form does not automatically mean that you have consented to receive promotional WhatsApp messages.
WhatsApp marketing consent is optional. Customers can submit our promotional forms and claim applicable offers without agreeing to receive WhatsApp marketing communications.
We use third-party messaging services, including KwikEngage, a customer engagement platform provided by GoKwik, to help manage WhatsApp marketing communications. These services may process relevant customer information, including names, phone numbers, and marketing preferences, to facilitate communications and manage subscriber preferences.
You may withdraw your consent to receive WhatsApp marketing messages at any time by following the unsubscribe instructions provided in our messages or contacting us at info@eighthsin.in.
Once your opt-out request has been processed, we will stop sending you promotional WhatsApp messages. Opting out of marketing communications will not affect your ability to place orders or receive essential order-related communications.
Sharing your personal information
We may share your personal information with third parties to help us use your personal information, as described above.
For example, we use Shopify to power our online store and Shopify Forms to collect information submitted through website forms. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We also use KwikEngage, provided by GoKwik, to support customer engagement and WhatsApp marketing communications. Relevant customer information may be shared with KwikEngage and WhatsApp (Meta) where necessary to facilitate these communications, manage marketing preferences, and process unsubscribe requests.
Our service providers may process personal information on our behalf in accordance with applicable data protection requirements and their respective privacy policies.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your rights
Depending on applicable data protection laws, you may have the right to access personal information we hold about you and request that your personal information be corrected, updated, or deleted.
You may also withdraw your consent to marketing communications, including WhatsApp marketing, at any time.
If you would like to exercise your rights or raise concerns about how your personal information is handled, please contact us at info@eighthsin.in. We will handle requests in accordance with applicable laws and any relevant legal obligations.
If you are located outside India, your personal information may be processed or stored in other countries where our service providers operate, subject to applicable data protection requirements.
Data retention
We retain Order Information, Form Information, and relevant marketing consent records for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, managing customer relationships, maintaining marketing preferences, and complying with applicable legal obligations.
If you withdraw your marketing consent, we may retain limited information necessary to record and respect your opt-out preferences.
You may contact us to request the deletion of your personal information, subject to applicable legal and operational retention requirements.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@eighthsin.in.